Zoho Desk

Zoho Desk #

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A brief overview #

Put customer service at the heart of your company.
Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer.

Why IT ROCKS #

  • Close tickets. Open happiness.

    Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.

  • Don't improvise. Improve.

    With Zoho Desk, identify the right trends and patterns in your team's efforts, make improvements, and inspire better performance.

  • One company. One team.

    Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience.

  • Convenience is key.

    When your customers want to reach out, be available for them over a variety of channels—email, phone, live chat, social media and more.

  • Self-help is the best help.

    Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.

  • Your help desk, truly yours.

    Zoho Desk understands the uniqueness of your business, lets you customize and integrate it with other apps.

Pricing #

15 Days Free Trial. No credit card required. #

FREE #

$0
  • 3 Free Agents
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi Language Helpdesk
  • Mobile Apps
  • 24*5 Email Support

STANDARD #

$12/agent/month billed annually
  • Features from FREE +
  • Social & Community Channels
  • Product Based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP - Embeddable Self Service
  • 24x5 Phone Support
  • Add-On ($5/Light Agent)

ENTERPRISE #

$35/agent/month billed annually
  • Features from PROFESSIONAL +
  • Live Chat
  • Zia - Artificial Intelligence
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Layout Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ($5/Light Agent)

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